Privacy Policy

Otero Brothers Roofing (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Phone number
Email address
Address
Any information you provide through contact or estimate forms

Non-Personal Information

Browser type
IP address
Pages visited
Device information

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide estimates
Schedule appointments and deliver services
Improve our website and customer experience
Send updates or follow-ups related to your request
Manage leads through our CRM system

3. CRM & Third-Party Services

We may use third-party tools such as Thryv to manage customer inquiries and leads. Information submitted through our website may be securely stored and processed within these systems.

We are not responsible for the privacy practices of third-party platforms. We encourage you to review their policies separately.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Enhance user experience
Analyze website traffic
Improve performance and functionality

You can choose to disable cookies through your browser settings.

5. Data Protection

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

6. Sharing of Information

We do not sell, trade, or rent your personal information. We may share your information only when necessary to:

Provide requested services
Comply with legal obligations
Work with trusted service providers

7. Your Rights

You have the right to:

Request access to your personal data
Request corrections or updates
Request deletion of your information

To exercise these rights, please contact us using the details below.

8. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.